Mark Twain Dinette Loyalty program

April 24th, 2018

Dear Loyalty Customers,

We will be replacing our Five Stars rewards program with Square rewards. We are allowing a two month grace period to use your remaining Five Stars Rewards until June 25th. This decision has not been made lightly and is ultimately to improve our customer experience. Our current rewards, Five Stars, does not integrate with our register, and as a result it causes several problems:

    • Slows down transactions.

    • Points have to be added manually leading to inaccurate points.

    • A manager has to remove the rewards.

We have also found that the point based Five Stars systems has been confusing to our customers.

Here is the timeline for our switch over to Square Rewards:

  • May 7th:
    • Begins sign up for Square Rewards.
    • Square Rewards begin accumulating.
    • Five Stars Points accumulation ends.
  • June 25th:
    • Five Stars rewards expire

Our new rewards will have a simple structure automated by our register:

  • Customers will continue to use a phone number for sign up. This is displayed on the register after the receipt screen.

  • For every $10 a customer spends they will receive a star. Once a customer reaches 10 Stars they will receive a $5 discount.

  • Customers with a Loyalty Card will continue to receive discounted Maid-Rites at $2.25. This .25 cent increased is due to increased beef prices.

We appreciate your patience with this change! If you have any questions please do not hesitate to contact us directly.

  • Kenna Bogue    
    • 636-385-0643     
    • kennabogue@marktwaindinette.com
  • Jody Bogue
    • 573-221-5511
    • jodybogue@marktwaindinette.com

 

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